FAQ
Frequently Asked Questions – Eljoys Fashion
Welcome to Eljoys Fashion. We’ve gathered answers to some of the most common questions about shopping with us. If you need personal assistance, our team is always happy to help — simply reach out through our Contact Page.
1. Where is Eljoys Fashion based?
Eljoys Fashion is a Canada-based online luxury boutique located in Halifax, Nova Scotia. We offer a carefully curated collection that blends Italian craftsmanship, French elegance, and Indian tradition.
2. Do you ship internationally?
Yes — we’re proud to offer worldwide shipping on all our products, excluding the Indian catalogue.
- Within Canada: 5–7 business days
- International Orders: 7–10 business days
We partner with trusted carriers such as Canada Post, UPS, DHL, and FedEx, depending on your location and delivery preferences.
3. Is shipping free?
Yes, worldwide shipping is free on all products except for those in our Indian catalogue, which may carry additional shipping costs due to their special handling and sourcing.
4. What is your return policy?
We want you to love every purchase from Eljoys Fashion. If for any reason you are not completely satisfied, you may return your item within 14 days of receiving it, provided it is in original condition with all tags and packaging intact. To initiate a return, please contact our team for return authorization before sending the item back.
Please note:
- Custom orders and perishables are non-returnable.
- Refunds are processed within 20 business days of receiving the returned item.
- All eligible items, including those from our Indian catalogue, follow the same return policy.
5. Do you offer exchanges or store credit?
At this time, we process all eligible returns as refunds to the original payment method. However, customers are always welcome to place a new order for the preferred item.
6. What payment methods do you accept?
We accept all major payment options, including Visa, Mastercard, American Express, PayPal, Apple Pay, Shop Pay, Bancontact, Diners Club, Discover, and iDEAL. All transactions are processed securely to ensure your privacy and protection.
7. Do you offer tailoring or stitching services?
Yes — Eljoys Fashion provides expert tailoring and stitching services locally in Halifax. These services are currently available by appointment only and are designed especially for our Indian clothing collections.
8. Are there promotions or discounts available?
We occasionally offer seasonal promotions, festive discounts, and exclusive offers. To stay informed, subscribe to our newsletter or follow us on social media for the latest updates.
9. Can I visit Eljoys Fashion in person?
While Eljoys Fashion operates primarily as an online luxury store, we do offer in-store appointments in Halifax for our Indian clothing collections. To schedule a visit or fitting, please contact us through our website to arrange a convenient appointment time.
📍 Location:
1 Lynnett Rd, Halifax, Nova Scotia, B3R 1H3, Canada
10. How can I get in touch with customer support?
We’re here to help. For any inquiries about products, orders, or returns, please contact us via our Contact Form, and our customer service team will respond within 24 hours on business days.
11. Is my personal information secure?
Absolutely. Eljoys Fashion values your privacy and uses secure, encrypted payment systems. We never share your personal or payment information with third parties.
12. What makes Eljoys Fashion unique?
Eljoys Fashion brings together luxury and heritage — merging European refinement with the artistry of authentic Indian design. Every piece we curate tells a story of craftsmanship, elegance, and timeless style, delivered with warmth and care from Halifax to the world.